FREQUENTLY ASKED QUESTIONS (FAQ)
Q: WHAT IS YOUR PG/VG RATIO?
A: ALL OF OUR FLAVORS ARE A 70 PERCENT BLEND OF VEGETABLE GLYCERIN (VG) and 30 PERCENT PROPYLENE GLYCOL (PG) FLAVORING
Q: WHAT GRADE OF VG/PG NICOTINE AND FLAVORINGS DO YOU USE?
A: WE USE THE HIGHEST GRADE PREMIUM INGREDIENTS AVAILABLE. WE USE USP PHARMACEUTICAL GRADE ONLY.
Q: WHAT SHIPPING SERVICE DO YOU USE?
A: WE USE USPS FIRST CLASS, PRIORITY MAIL, FEDEX GROUND and FEDEX HOME DELIVERY.
Q: WHEN DO YOU SHIP?
A: WE SHIP MONDAY THROUGH FRIDAY. MOST ORDERS ARE SHIPPED WITHIN TWENTY-FOUR (24) HOURS AFTER AN ORDER IS PLACED, OCCASIONALLY IT CAN TAKE UP TO FORTY EIGHT (48) HOURS. IF WE EXPERIENCE ANY FURTHER DELAYS, WE WILL EMAIL YOU AND INFORM YOU.
Q: WHERE IS MY TRACKING?
A: IF YOU ARE NOT AUTOMATICALLY SENT A TRACKING NUMBER WITHIN 24-48 HOURS, PLEASE EMAIL US WITH YOUR NAME AND WE WILL EMAIL YOU YOUR TRACKING NUMBER.
Q: WHY IS MY TRACKING NOT WORKING?
A: WE DROP OFF ALL OF OUR PACKAGES AT THE BACK OF THE POST OFFICE SO THEY GET TO YOU AS FAST AS POSSIBLE. BECAUSE OF THIS, MOST PACKAGES DO NOT GET SCANNED INITIALLY AS WE DROP OFF THE PACKAGES AT THE FRONT OF THE POST OFFICE. DO NOT BE CONCERNED, YOUR PACKAGE WILL BE SCANNED WHEN IT GETS TO THE SORTING CENTER NEAREST YOU. THAT MEANS IT IS CLOSER TO YOUR DOORSTEP. PLEASE ALSO ALLOW USPS TIME TO UPDATE THEIR SYSTEM AS SOMETIMES THEY CAN EXPERIENCE DELAYS AS WELL, ESPECIALLY DURING HOLIDAYS.
Q: DO ANY OF YOUR FLAVORS CONTAIN DIACETYL?
A: ACCORDING TO OUR FLAVOR MANUFACTURING COMPANIES, NONE OF THE FLAVORINGS WE USE CONTAIN DIACETYL.
Q: I AM INTERESTED IN WHOLESALE SWAGG SAUCE?
A: YES WE OFFER A REASONABLE DISCOUNT, CREATE AN ACCOUNT AND EMAIL US WITH DETAILED INFORMATION ABOUT YOUR BUSINESS. ONCE YOU ARE APPROVED WE WILL SET YOUR ACCOUNT UP WITH WHOLESALE PRICING.
Q: DO YOU SHIP INTERNATIONALLY?
A: WE SHIP WORLDWIDE.
"WARNING: Swagg Sauce Vape Juice products may contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Our products are not smoking cessation products and have not been tested as such. Our products are intended for use by adults of legal smoking age (21 or older in California and Hawaii), women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. Nicotine is addictive and habit forming, and it is very toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Keep away from children and pets. If ingested, immediately consult your doctor or vet. Our vape juice products have not been evaluated by the Food and Drug Administration (FDA) nor are they intended to treat, mitigate, prevent or cure any disease or condition."